Privacy policy.

Privacy Policy

Effective Date: 07.04.2025

At Destination Unknown Entertainment ltd, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website www.dukltd.com or use our services.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: This may include your name, email address, phone number, and other information that you provide when subscribing to our newsletter, registering for events, or contacting us.

  • Billing Information: If you purchase tickets or services, we may collect billing details, including payment information, but we do not store credit card details directly. Payments are processed securely through trusted third-party services.

  • Usage Data: We may collect data regarding how you access and use our website, such as your IP address, browser type, and pages visited. This helps us improve user experience and troubleshoot technical issues.

  • Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies may store information such as session data and preferences.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and manage your subscription, events, and services.

  • To send event updates, promotions, and newsletters.

  • To personalize your experience and improve our website and services.

  • To process payments securely.

  • To communicate with you regarding your inquiries, feedback, and support requests.

  • To comply with legal obligations and enforce our terms and conditions.

3. How We Protect Your Information

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. While we use commercially acceptable means to protect your data, please note that no method of transmission over the internet or method of electronic storage is 100% secure.

4. Sharing Your Information

We may share your personal information with:

  • Service Providers: We may share your information with third-party service providers who assist us with event management, email marketing, payment processing, and other operational services. These providers are obligated to protect your information in accordance with this policy.

  • Legal Compliance: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or investigate fraud or illegal activities.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same protections outlined in this policy.

5. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:

  • The right to access, correct, or delete your personal information.

  • The right to withdraw consent at any time for processing activities based on consent.

  • The right to object to or restrict the processing of your personal data.

  • The right to request data portability (in certain circumstances).

To exercise these rights, please contact us using the contact details below.

6. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to review the privacy policies of these third-party sites.

7. Children's Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will take steps to delete it.

8. International Transfers

If you are located outside of the UK, please be aware that your information may be transferred to, stored, and processed in countries where data protection laws may differ from your jurisdiction. By using our services, you consent to such transfers.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically for any changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Destination Unknown Entertainment Ltd
167-169 Great Portland Street, 5th Floor, W1W 5PF
info@dukltd.com